In order to access specific services available on the platform, it may be necessary for you to create an account or provide personal information for account setup. We reserve the right, at our sole discretion, to deactivate usernames and/or passwords without prior notice or explanation, and we shall not be held liable for any resulting losses, damages, or consequences arising from such actions.
You are responsible for maintaining the confidentiality of your user identification, password, account details, and associated confidential information. You agree to undertake this responsibility, ensuring the secure maintenance of your account and its related information, while taking preventative measures against any potential misuse. If you suspect unauthorized use or compromise of your password, you must notify us promptly. You also acknowledge that any interactions with the Site, usage of related services, or access to private data and communications using your account and password will be attributed to you or deemed authorized by you. You consent to abide by any interactions with the Site or use of services provided by the Site, irrespective of whether such interactions or uses were explicitly endorsed by you. Additionally, you acknowledge that we have the right (though not an obligation) to act upon, rely on, or hold you solely responsible for such interactions, as if they were conducted or transmitted by you. Furthermore, you accept and acknowledge your obligation to be bound by these actions and agree to fully indemnify us against any losses arising from unauthorized Site access through your account.
Please ensure that the information you provide remains accurate and complete at all times. You are responsible for promptly updating your account information through the online account access provided. If there are details that cannot be updated via the "Your Account" section on the Site, you must communicate these changes to us through our customer service channels. We reserve the right to refuse access to the Site, terminate accounts, or edit or remove content without prior notice. Additionally, we retain the right, at our sole discretion, to request updates to your Personal Data or immediately deactivate your account or related information without providing a reason or advance notice. In such cases, we shall not be held liable for any losses resulting from these actions, your account status, or their consequences. By using the Site, you agree to periodically update your password and ensure the security of your account. Furthermore, you assume responsibility for maintaining the confidentiality of your account and accept liability for any disclosure or use (whether authorized or not) of your username and/or password.
We invite you to peruse our Privacy Agreement, a document that likewise oversees your interaction with the Site. The personal details or data furnished by you, as well as your utilization of the Site, will be handled with the utmost confidentiality, adhering to the stipulations outlined in the Privacy Agreement and in accordance with relevant laws and regulations. If you hold reservations about the stipulated transfer or utilization of your information as detailed in the Privacy Agreement, we kindly ask that you refrain from using the Site.
When using this platform, you affirm, agree, and grasp its nature as an online service tailored to connect adept technicians with customers seeking to have their electronic devices repaired at their own premises. Please understand that our platform is designed to facilitate the seamless arrangement of technician services for electronic gadget repairs. It allows you to effortlessly connect with skilled technicians who can repair your electronic devices at your preferred location and time, making the repair process convenient and efficient.
It's important to acknowledge that our role is that of an intermediary, serving to bring together expert technicians and customers in need of repairs. We do not partake in or oversee the specifics of transactions carried out on our platform or through any external payment gateways offered by third-party service providers. Therefore, the arrangement made for the repair of your electronic devices is a direct and bilateral agreement between you and the chosen technician. Any financial transactions, including prepayments made through electronic cards, are conducted solely between you and the designated service provider. In essence, our platform's purpose is to enable a seamless connection between customers and skilled technicians for electronic gadget repair services. It's essential to note that we do not assume the role of participants or controllers in the service or payment processes.
We are committed to maintaining the continuous availability of the Site, aiming for uninterrupted and smooth access, free from errors. Nevertheless, considering the inherent characteristics of the Internet and the Site itself, absolute assurance cannot be provided. Furthermore, there might be instances when your access to the Site is temporarily suspended or limited. Such instances may arise to facilitate repairs, conduct maintenance, or introduce new features or services. These adjustments may occur without prior notification. Rest assured, we will strive to minimize the frequency and duration of such interruptions or limitations.
By accessing the Platform, you affirm your ability to enter into legally binding agreements. Therefore, you confirm that you are at least 18 years old or accessing the Platform under the guidance of a parent or legal guardian. We grant you a non-transferable, non-exclusive, and revocable license to use the Platform in accordance with the provided Terms and Conditions. This license allows you to engage in personal shopping for items and services listed for sale on the Platform. Commercial use or use on behalf of a third party is prohibited unless explicitly permitted by us in advance. If you are registering on behalf of a business entity, you declare that you possess the authority to bind that entity to this User Agreement and will adhere to all applicable laws regarding online trading. No individual or business entity is permitted to register as a member of the Platform more than once. Any violation of these Terms and Conditions will lead to the immediate termination of the granted license, without prior notice.
The information provided on this Platform is solely intended for informational purposes. Product or service descriptions, including prices, availability, features, and add-ons, as displayed on this Platform, are estimations and may not be guaranteed as completely accurate by us. Opinions or submissions expressed on this Platform are those of the individual(s) sharing the content and may not reflect our viewpoints.
We provide you with a limited license to access and personally use this Platform, excluding downloading (excluding page caches) or altering the Platform or any part thereof. This license does not encompass any resale or commercial utilization of the Platform or its contents, the collection and use of product or service listings, descriptions, or prices, derivative use of the Platform or its contents, downloading or copying account information for the benefit of another seller, or employment of data mining, robots, or similar data extraction tools.
This Platform or any portion of it (including but not limited to copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for commercial purposes without our express written consent, as applicable.
You are prohibited from framing or utilizing framing techniques to encapsulate any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our explicit written consent. Usage of meta tags or other text employing our name or trademark without our express written consent is not allowed. Any unauthorized use terminates the permission or license granted by us for Platform access without prior notice. You are not permitted to include our logo, proprietary graphics, or trademarks as part of an external link for commercial or other purposes without our express written consent, as applicable.
You agree and commit not to engage in restricted activities listed within this section. Participation in these activities will lead to immediate termination of your account, services, reviews, orders, or any ongoing incomplete transactions with us. In severe cases, it may also result in legal action:
You must not employ the website in any manner that leads to, or is likely to lead to, disruption, damage, or impairment of the Site or its accessibility. You must refrain from engaging in actions that could jeopardize or potentially jeopardize the Site, its employees, officers, representatives, stakeholders, or any other parties linked directly or indirectly to the Site or its accessibility. Recognize that you, not us, bear responsibility for all electronic communications and content dispatched from your device to us. The Site should only be utilized for legitimate purposes. The following actions are strictly prohibited:
You must grasp that your interaction with the Site must adhere to lawful conduct, refraining from any activities that could compromise the Site's integrity, functionality, or reputation. Your cooperation in this matter is essential to maintain a secure and harmonious platform.
Any material you provide to the Site and/or share with us, including but not limited to queries, reviews, opinions, and suggestions (collectively referred to as "Contributions"), will become our sole and exclusive possession, and will not be returned to you. Alongside the rights associated with any Contribution, when you post comments or reviews on the Site, you also grant us permission to use the name you provide, in relation to such review, comment, or other content. You must refrain from using a fabricated email address, pretending to be someone else, or misleading us or third parties regarding the origin of any Contributions. While we have the discretion, we are not compelled to delete or modify any Contributions without prior notice or adherence to applicable legal procedures.
We feature a wide array of services available from various technicians on the Platform, and our platform includes numerous comments on these listings. It's impractical for us to be aware of the specifics of each product & service listed, or every comment and review displayed. Therefore, we function based on a "report, review, and response" approach. Should you believe that any content on the Platform falls under categories like illegal, offensive (including but not limited to sexually explicit material or content promoting racism, hatred, or harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, promoting paedophilia or posing a threat; content that is ethnically objectionable, disparaging, or causes harm to third parties; content that relates to or encourages money laundering or gambling; content harmful to minors in any way; content impersonating someone else; content jeopardizing the unity, integrity, security, or sovereignty of India or friendly international relations; or content that is objectionable or against the law in any form; or content containing software viruses ("objectionable content"), kindly inform us without delay by reaching out to us at info@gearheal.com. We will earnestly strive to investigate and promptly remove any valid objectionable content reported.
While notifying us, please provide your name, address, contact details, and comprehensive information about your claim, including the objecting party's name, instances of objectionable content, evidence of the objectionable nature, and more. It's essential to include complete details, as incomplete information will render your claim null and void for legal purposes.
We highly value the intellectual property rights of others. If you suspect that your intellectual property rights have been compromised, and it raises concerns of infringement, please communicate with us through info@gearheal.com. We are committed to addressing your concerns promptly and reasonably. In your communication, please include your name, address, contact information, and relevant specifics about the claim, such as the infringing party's name, instances of infringement, evidence of infringement, and similar details. Be mindful that presenting comprehensive information is crucial, as incomplete information will result in your claim being ineffective for legal purposes. Furthermore, providing false or misleading information could lead to potential legal consequences.
We also acknowledge a manufacturer's prerogative to establish exclusive distribution or resale agreements for their products. Nevertheless, breaches of such agreements do not automatically signify infringement of intellectual property rights. The enforcement of these agreements is primarily a matter between the manufacturer, distributor, and/or the respective reseller. We aren't equipped to facilitate the enforcement of such activities, offer legal guidance, or share protected private information. For queries or concerns about your rights, we recommend seeking advice from a legal specialist.
The trademarks and logos displayed on our Site, such as Gearheal.com, Gearheal logos, Gearheal, Gearheal Basics, are trademarks or registered trademarks in their respective jurisdictions. Our graphics, logos, page headers, button icons, scripts, and service names are distinctive marks and may not be used in connection with products or services not affiliated with us, or in ways likely to cause confusion or discredit us. Any other trademarks on this Site belong to their respective owners, who may or may not be associated with or sponsored by us.
All intellectual property rights, whether registered or unregistered, related to the Site, its content, and website design, including text, graphics, software, photos, videos, music, sound, and their arrangement, along with software compilations and underlying source code, remain our property. The entirety of the Site's content is protected under Indian copyright laws and international conventions, constituting a collective work. All rights are reserved.
By accessing the services on the Site and engaging in transactions, you acknowledge and assume any risks, using your best judgment before proceeding. We are not liable for actions or inactions of technicians, breaches of conditions, representations, or warranties by technician or product manufacturers. We explicitly disclaim responsibility and liability in these matters. We do not mediate disputes between you and technicians.
We also expressly disclaim any warranties or representations (express or implied) regarding quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a specific purpose, or legality of listed or transacted products or service, or Site content (including product or service information and specifications). Although we strive to ensure content accuracy, the Site, its content, information (including product or service prices), software, products, services, and related graphics are provided "as-is," without warranties. We do not implicitly or explicitly endorse product or service transactions on the Site. We hold no rights or obligations over products or services sold on the Site, nor do we assume any transaction responsibilities.
We are not liable for actions or inactions of any other service provider listed on the Site, including payment providers, installment services, warranty providers, and others.
You agree to defend, indemnify, and hold harmless Gearheal, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from any claims, demands, actions, or penalties, including reasonable attorney's fees, arising from your violation of these Terms and Conditions, any referenced documents, or any applicable laws, rules, regulations, or the rights of third parties.
Furthermore, you explicitly release Gearheal, its affiliates, officers, and representatives from any costs, damages, liabilities, or consequences resulting from actions or inactions of service providers. You waive any claims or demands under statutes, contracts, or other means in this regard.
Entities apart from Gearheal and its affiliates may operate stores, offer services, or sell products or services on the Site. For instance, individuals and businesses provide products & services through the Marketplace. We offer links to affiliated companies' websites and select other businesses. We do not assume responsibility for evaluating or endorsing the offerings of these entities, nor do we guarantee the content of their websites. We disclaim responsibility and liability for the actions, products, services and content of third parties. When third parties are involved in your transactions, we may share customer information related to those transactions with them. We advise reviewing their privacy statements and associated terms and conditions.
When you visit the Site or send us emails, you engage in electronic communication with us. You are required to provide a valid phone number when placing an order. We may communicate with you through email, SMS, phone calls, notices on the Site, or other modes of communication. For contractual purposes, you consent to receiving communications (including transactional, promotional, and/or commercial messages) from us regarding your website use (including order placement). You agree to treat all communication modes with equal importance.
We will not be liable for any business-related losses (including loss of profits, revenue, contracts, expected savings, data, goodwill, or incurred expenses) or any other indirect or consequential loss that was not reasonably foreseeable by both parties when you commenced using the Site.
We retain the right to modify our Site, policies, and these Terms of Use & Sale at any time. The prevailing policies and Terms of Use & Sale during your Site use or goods order will apply, unless any alterations are mandated by law or government authority (in which case, they will affect prior orders). If any provision of these terms is found invalid, void, or unenforceable, that provision will be separable, and the validity and enforceability of the remaining provisions will remain unaffected.
We are not accountable for delays or failures in fulfilling obligations under these terms due to causes beyond our reasonable control. This provision does not affect your entitlement to receive products or services within a reasonable timeframe. Should the delay occur before product or service dispatch, no charges will apply until dispatch, and you can cancel your order before dispatch.
If you breach these terms and we don't immediately act, we retain the right to enforce our rights and remedies in any other instance of breach.
These Terms of Use are subject to the laws of India and are interpreted accordingly. You and we both agree to the exclusive jurisdiction of the courts in India.
This website is operated by Gearheal and you can reach us at info@gearheal.com
This segment pertains to terms relevant to the acquisition of items or services on the Platform.
Your purchase order constitutes a lawful proposal to the vendor for the acquisition of the item or service showcased on our Platform. Any confirmations or status updates received before the shipment of your order are purely for the purpose of validating the provided order details and do not signify the confirmation of the order itself. The validation of your order is considered confirmed upon the dispatch of the item to you. In the event that your order is sent out in multiple parcels, you might receive separate dispatch confirmations. At the time of placing the order, we provide an approximate timeline for the processing of your order. However, we cannot assure absolute precision in every instance, as this timeline is contingent on third-party service providers. We pledge to exert reasonable efforts to meet the indicated timeline. Solely the vendor is responsible for all commercial/contractual terms, which are proposed by you and consented to by you and the vendor exclusively. These commercial/contractual terms encompass, but are not limited to, price, shipping expenses, payment methods, payment terms, delivery date, period, and method, along with warranties and post-purchase services linked to items and services. Gearheal does not exercise control, provide recommendations, or participate in any way in the offering or acceptance of such commercial/contractual terms between you and the Vendors. The vendor retains the right to revoke any order at its sole discretion before dispatch. We will make sure to promptly notify you of such cancellations via email or SMS. Any advance payments made in case of such cancellations will be reimbursed to you within the specified timeframes here.
Kindly consult our Returns Policy here.
All prices are displayed in Indian Rupee and include applicable taxes. The prices listed on the Platform offering the product or service are applicable. The items in your Shopping Cart will always reflect the latest price shown on the product's or service’s detail page. Please be aware that this price might vary from the initial price when you added the item to your cart. Placing an item in your cart does not secure the displayed price at that moment. It's also possible that an item's price may decrease between adding it to your basket and finalizing the purchase
We do not provide price matching for products or services offered on our Platform or other websites. We are dedicated to providing accurate pricing information on the Platform to our users. Prices mentioned on the site are estimated prices, actual prices may differ from the price mentioned. However, errors may occur, such as instances when the price of an item is not correctly displayed. Therefore, we reserve the right to decline or cancel any order. If an item is incorrectly priced, we may, at our discretion, reach out to you for guidance or cancel your order, informing you of the cancellation. We retain the right to decline or cancel such orders regardless of whether the order has been confirmed and your prepayment processed. If such a cancellation affects a prepayment, our refund policies will be applied. Please note that Gearheal retains full authority over refund amounts. Generally, refund amounts are calculated based on the customer's paid price, deducting any discounts and shipping fees.
We provide availability information for items listed on the Platform, including on each item's information page. Beyond the details provided on that page or elsewhere on the Platform, we cannot provide more specific availability information. Dispatch estimates are estimations and are not guaranteed dispatch times; therefore, they should not be treated as such. As we process your order, you will be notified by email or SMS if any products or services you've ordered become unavailable.
Please be aware that there are scenarios where an order cannot be processed for various reasons. The Platform reserves the right to decline or cancel any order for any reason at any time. Before accepting an order, you might be asked for additional verifications or information, which may include your phone number and address.
To prevent credit or debit card fraud, we maintain the right to validate your payment details before delivering the product or service and to verify the personal information you've provided. This verification may involve checking your identity, residence, or banking details. If no response is received following such an inquiry, the order will be automatically cancelled within a reasonable timeframe. We retain the right to directly cancel an order if we suspect a risk of fraudulent card use or other reasons, without prior notice or subsequent legal liabilities.
The refund coupon can be utilized on our Platform as full or partial payment for products or service within the stipulated timeframe. The refund coupon cannot be used from a different account. Expired vouchers cannot be replaced. The refund coupon code can only be applied once. Any remaining amount after its initial use will not be refunded and cannot be used for subsequent purchases, even if the order value is less than the remaining voucher value.
Each issued promotional coupon (App coupon and New customer coupon) is valid for a single use by a customer. Multiple uses under altered identities are prohibited. Promotional coupons and cart rule discounts cannot be applied simultaneously. Promotional coupons are non-refundable and cannot be exchanged for cash, either in part or in full. They are valid for a single transaction only. Promotional coupons may not be valid during sales or in conjunction with special promotions. The coupon will be effective only if the minimum purchase amount and other conditions are met. Gearheal reserves the right to modify or terminate any coupon's operation at any time without prior notice. Gearheal is not liable to any customer or household for financial losses arising from the rejection, cancellation, or withdrawal of any coupon, or the customer's inability to use a coupon for any reason. Expired vouchers cannot be replaced.
Customers previously identified by Gearheal for fraudulent activities are ineligible for vouchers and cannot participate in any campaigns. A customer may not operate more than one account on a single device.
Security and Fraud By using a coupon. You affirm to Gearheal that you are the rightful recipient of the coupon and that you are using it in good faith. Redeeming, attempting to redeem, or encouraging the unauthorized use of a coupon for undeserved discounts may constitute a civil or criminal offense. If there's reasonable suspicion of unlawful or illicit coupon use, we may reject or cancel any coupon or order. In such cases, you agree not to hold Gearheal liable for any rejections or cancellations. Gearheal retains the right to take further appropriate actions in such instances.
The unauthorized resale of Gearheal products or Service for business purposes is strictly prohibited. Any unauthorized individuals found engaging in such activities may face legal action.
You are responsible for all fees, costs, and charges associated with purchasing products or services from the Site. Furthermore, you agree to bear any applicable taxes as required by prevailing laws.
We do not provide any representation or warranty regarding the specific aspects (such as quality, value, marketability, etc.) of the products or services listed for sale on the Site when offered by third parties. Our endorsement or support of the sale or purchase of any products or services on the Site is neither implicit nor explicit. We bear no liability for any errors or omissions, whether they originate from us or third parties. We are not accountable for any non-compliance or breach of any agreement established between you and the technician. The actions of both you and the technician during transactions on the Site are beyond our control and endorsement. We are not obliged to mediate or resolve any disputes arising from transactions on our Site.
At no point during any transaction between you and a third party on our Site do we acquire title to or possess any rights or claims over the products or services. Consequently, we have no responsibilities or liabilities concerning such contract(s) formed between you and the technician(s). We are not liable for unsatisfactory or delayed service performance or for damages or delays resulting from products or services that are out of stock, unavailable, or back-ordered. The pricing of any product(s) or related information shown on the Site may, due to technical errors, typographical mistakes, or other reasons, be inaccurate as published. In such circumstances, you acknowledge that the Site may cancel your order without prior notice or liability. Any prepayments made for such orders will be refunded to you in accordance with our refund policy as outlined here.
Stock Availability: Orders are subject to stock availability.
Cancellation: Gearheal holds the unrestricted right to cancel an order at its sole discretion prior to dispatch, based on reasons such as mispricing, unavailability, expiration, defects, malfunctions, incorrect information, or typographical errors.
Refund Timeframe: If an order is cancelled, the associated payment will be refunded within 10 to 15 working days, though exceptional cases might require more time. Any received cash back amounts, if applicable, will be adjusted against the refund.
You affirm that the product(s) or service(s) ordered are intended for personal consumption and not for commercial resale. You grant us the authority to declare and provide declarations to governmental authorities on your behalf, stating the aforementioned purpose for your orders on the Site. Orders exceeding typical individual consumption quantities may be cancelled by the Site. This applies to both the quantity ordered in a single order and the placement of multiple orders for the same product or service, if the individual order quantities exceed average consumption. The threshold for typical individual consumption may vary based on various factors and at our sole discretion. You retain the right to cancel your order at no charge before the item is dispatched. Please note that our products and services are intended for sale in quantities corresponding to the needs of an average household. This applies to both the quantity ordered in a single order and the placement of multiple orders for the same product or service, if the individual order quantities are typical for a regular household. Please refer to our Refund Policy here.
By using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined on this page. These terms and conditions are subject to change, and any updates will be posted on this page with their effective date. For any questions, concerns, or inquiries regarding these terms, please feel free to contact our customer support team at info@gearheal.com. Thank you for choosing Gearheal for your electronic gadget repair needs.