Privacy Policy
Last Updated: 28/08/2023
Welcome to GEARHEAL. We value your privacy and are committed to protecting your personal
information. This Privacy Policy outlines how we collect, use, disclose, and protect your
data. By accessing or using our services, you consent to the practices described in this
policy.
Information We Collect
We collect a range of personal and non-personal information to provide you with our services.
The information we collect includes:
- Personal Identification Information: This includes your
name, contact information like email address & phone number, and any details you provide
when creating an account or submitting a service request
-
Device Information: We may collect details about the
electronic gadget you need repaired, such as its make, model, and serial number. This
information aids in efficiently assigning technicians.
- Payment Information: If you make payments for services, we
collect payment details, which are securely processed by our trusted payment partners.
-
Technical Information: This encompasses your IP address,
browser type, device information, and browsing patterns. It helps us enhance our
website's and app's functionality and user experience.
-
Cookies and Tracking: We use cookies and similar
technologies to track user interactions with our website and app, improve navigation,
and collect analytics.
How We Collect Information
We collect information through various methods:
- User Account: When you register an account, we gather the
information necessary to establish and manage your account.
-
Service Requests: Information provided when submitting a
service request, including gadget specifications and preferred service times.
- Communication: Information exchanged when you contact our
customer support team for assistance, inquiries, or feedback.
-
Cookies and Tracking Technologies: We use cookies, web
beacons, and similar technologies to collect information about your interactions with
our website.
-
Third-Party Integrations: We may receive information from
third-party platforms to facilitate technician connections and payment processing.
How We Use Your Information
We use the collected information for the following purposes:
- Connecting You: We use your data to connect you with
expert technicians who can best repair your electronic gadget.
-
Service Management: Your information assists in
scheduling appointments, managing service requests, and providing updates about the
repair process.
- Communication: We may contact you via email or phone to
provide service updates, address inquiries, and improve customer experience.
-
Billing: If applicable, we process your payment
information to ensure accurate billing for services rendered.
-
Service Improvement: Analyzing data helps us enhance our
website, services, and customer support.
Sharing of Information
We may share your information under the following circumstances:
- Expert Technicians: We share necessary information with
expert technicians to facilitate the repair service process.
-
Payment Processors: Payment information is securely
processed by our trusted payment partners.
- Service Providers: We might engage service providers to
assist with customer support, analytics, and marketing efforts (if applicable).
-
Legal Requirements: We may disclose information if
required by law or to protect our rights, safety, or property.
Data Security
We employ robust security measures to protect your data from unauthorized access, alteration,
or disclosure. However, it's important to note that no online data transmission is entirely
secure.
Your Choices and Rights
You have several rights regarding your personal information:
- Access and Review: You can access and review the personal
information we hold about you.
- Correction: If your information is inaccurate, you have
the right to correct it.
- Deletion: You can request the deletion of your account
and associated data.
- Processing Limitation: You can request that we restrict
the processing of your information.
- Data Portability: You have the right to receive your data
in a portable format.
- Opt-Out of Marketing: You can opt out of receiving
marketing communications from us
Changes to this Policy
We may update this policy periodically to reflect changes in our practices. Any significant
changes will be communicated to you, and the revised policy will be accessible on our
website.
Contact Us
If you have questions, concerns, or requests related to this privacy policy, please contact
us at info@gearheal.com. Our team is here to address any
inquiries you might have.